nEbO | SG Youth Lifestyle

Part 1. General

Q1. What is nEbO about? [Top]
It is an all-in-one lifestyle annual membership card priced targeted at the youth between the age of 12 to 21.

Q2. Does the word nEbO stands for anything? [Top]
Nobody Enjoys Being Ordinary

Q3. Who runs this club? [Top]
nEbO is run by the youth, for the youth.

Q4. When was nEbO officially launched? [Top]
7^th July 2007

Q5. What is the main objective of nEbO? [Top]
Together with the Labour Movement – NTUC, nEbO aims to actively reach out & socially engage the youth who will form the future workforce of Singapore.

Part 2. nEbO card

Q1. What are the benefits/privileges of the membership? [Top]
For the full list of benefits and privileges, please refer to: http://www.nebo.sg/site/PrivilegesandBenefits.aspx

Q2. What are the requirements in order to join the membership? [Top]
You must be a full-time student between ages 12 to 21. For those above 21(up to 25,) as long as you are not working full time; you are welcome to join. For those turning 12 this year but have not reached their 12^th birthday, you are still able to join, but approval of the application would be on a case by case basis.

Q3. How much is the membership fee? [Top]
The usual price* of nEbO membership is $117 per year.

Click here for promotional packages

*Fees inclusive of GST
*Membership fee is subjected to changes

Q4. What are the modes of payment for the membership fee? [Top]

Online:	Credit Card /Debit Card
Over the counter:	Cash / NETS / Credit Card / Debit Card
Mail In:	Credit Card /Cheque (Payable to: NTUC Club (nEbO) - 01 Pasir Ris Close Singapore 519599)
AXS Outlets:	Credit Card / NETS

Q5. What is the validity of the card? [Top]
Depending on the type of membership subscribed, 01 year, 03 year and Ultimate (lifetime till 21 years old); validity takes effect based on the card issued date.

Q6. Is the card transferable? [Top]
No. This is a personalised card strictly to be used by the applicant only.

Q7. Where can I sign up for the membership? [Top]

Option 1:

Option 2:

All AXS Stations

Option 3:

Head down to nEbO Hub @ AMK Hub and nEbO Hub @ E!hub

Locations:

nEbO Hub @ E!hub
1 Pasir Ris Close, #04-102, Singapore 519599

nEbO Hub @ AMK Hub
53 Ang Mo Kio Ave 3, #04-02, Singapore 569933

Q8. When will I be able to receive the card upon sign up? [Top]
Online application: Mailed within 2-3 weeks, completed with payment and photo submission **If either payment or photo not submitted, or application is incomplete, system will prompt applicant to come down to counters to provide photo and payment before card will be issued.

On-site application: On same day (may vary)

Q9. Return policy [Top]
No refund whether full or partial will be given once payment has been made.

Q10. Upgrading of membership [Top]
Upgrading of membership is not allowed anytime upon the commence of membership.

Q11. Renewal policy [Top]
Renewal of membership is only applicable upon date of expiry of membership.

Q12. Replacement of lost card [Top]
A charge of $10 will be levied.

Replacement of lost card can only be made at nEbOmation @ E!hub - Downtown East, 01 Pasir Ris Close #04-102.

Telephone: 6582 3585 / 6582 3984

Click here for operating hours.

Q13. If I lost my card, will I be able to get back my stored value in the card? [Top]
No. Cash and Funkey points in card will not be reinstated. However, LinkPoints will be carried forward to the new card as account is based on member’s NRIC.

Q14. Can I subscribe to more than 1 card? [Top]
No, an individual can only apply for one nEbO card.

Q15. How do I submit photo for my nEbO membership that I have paid for? [Top]
You can submit your photo via the following link: http://www.nebo.sg/site/CardSubmission.aspx

Part 3. LinkPoints & FunPoints

Q1. How are nEbO points awarded? [Top]

LinkPoints	FunKey!
First $15 = 75 points	Every $1 = 3 points
Every Subsequent 20 cents = 1 point
Exclusively at AMK Hub, nEbO members $1 = 5 points*
* Link and Funkey points will not be awarded during the processing of card. Only applicable for spending above $10

Note:

Kindly be informed that, with effect from 1 November 2009, Funkey! payment system & loyalty programme will be terminated. Please click here for details on refund of remaining stored value and redemption of FunPoints.

Q2. How do I accumulate points on my nEbO card? [Top]
nEbO Hub @ AMK and the rest of the Link merchants (except NTUC FairPrice) will be using LinkPoints to rewards points.

E!hub payment using funkey, will be awarded funkey points; other than that any other modes of payment will be awarded LinkPoints.

Funkey website:www.downtowneast.com.sg/redemption/rewards.aspx?ID=809

Link website: www.linkpoints.com.sg

Q3. What is the expiry date for the Funkey points in nEbO card? [Top]
Fun points are valid for a period of 04 years from the date of issue.

Note:

Q4. What will happen to my Funkey points when my nEbO card expires? [Top]
Fun points will be void once nEbO membership expires unless member has existing Funkey card to credit over.

Note:

Q5. How can I check my LinkPoints balance? [Top]

Cardholders enquiring on their balance LinkPoints can do so via:
i)	LinkPoints website at www.linkpoints.com.sg
ii)	Customer Service Hotline at 6213 8008 (For NTUC members) or 6223 5225 (For max and PAssion members).

Q6. When will the LinkPoints expire? [Top]

i) LinkPoints earned in a calendar year will expire on the 31 December of that year. However, cardholders are given an additional six months grace to redeem their points (till 30 June every year). LinkPoints not redeemed after the grace period the following year will be expired. (Points earn this year will expire the following year)

ii) LinkPoints will be void once nEbO membership expires unless member has existing Passion or NTUC Card to credit over.

Q7. How and where can I redeem my LinkPoints? [Top]
You can readily redeem your LinkPoints* at any of the participating merchants´ outlets identified with LinkPoints´ signages. Or you may check out who the LinkPoints Merchants are from our website at www.linkpoints.com.sg

*As of now, NTUC FairPrice will not issue LinkPoints to nEbO card till further notice:
http://www.linkpoints.com.sg/linkpoints/merchants/merchant_subdetail.aspx?id=31

Q8. Redemption outlets for Funkey: [Top]

Location	Opening Hours		Contact
	Weekdays	Weekends
Downtown East
Help Station (iHelp)	10.00am - 10.00pm	10.00am - 10.00pm	6589 1688

Note:

Q9. Is it possible to allow the parent’s NTUC link card/DeCard to combine with the child’s nEbO card? [Top]
Cardholders are able to combine up to 2 cards (either Funkey or Link cards) for redemption.

*Applicable only at Downtown East only.

Q10. If there is a replacement of my card, will my Link & Funkey points be reinstated? [Top]
Points earned will be carried forward to the new card only for damaged card. For lost card, please see answer for Part 2, Question 11.

Note:

Part 4. nEbO Cafe

Q1. Where are the cafes located? [Top]

nEbO Hub @ AMK Hub
Address: AMK Hub 53 Ang Mo Kio Avenue 3, #04-02, Singapore 569933
Telephone: 6582 3510 Fax Number: 6753 0967

nEbO Hub @ E!hub (Downtown East)
Address: E!hub, 01 Pasir Ris close, #04-102, Singapore 519599
Telephone: 6582 3943 Fax Number: 6584 7502

NOTICE:
To serve U better, nEbO Café @ E!hub will be closed from 23 April 2010 for upgrading!

Q2. Size of the hubs [Top]
nEbO Hub @ AMK Hub: 2,600 sq ft

nEbO Hub @ E!hub: 3,500 sq ft

Q3. What are the operating hours for nEbO café? [Top]

nEbO Hub @ AMK Hub	Normal Operation Hours	Sun to Fri & PH: 11.00am – 10.00pm Sat & Eve of PH: 11.00am – 12.00 midnight
	Gazetted School Holidays	Sun to Thurs & PH: 11.00am – 10.00pm Fri, Sat, & Eve of PH: 11.00am – 12.00 midnight
	(If PH falls on Sunday & Monday is another PH, therefore Sun will close at 12 midnight whereas Monday, it will close at 10pm)
nEbO Cafe @ E!hub	Normal Operation Hours	Sun to Thurs & PH: 2.00pm – 10.00pm Fri, Sat, & Eve PH: 2.00pm – 1.00am
	Youth Entrepreneurship Zone	Daily: 2.00pm – 10.00pm
	*The above operating hours is subject to changes w/o prior notice.

Q4. What are the facilities available at nEbO Hubs? [Top]
nEbO Hub @ AMK Hub
There are Internet facilities, café, youth bulletin board, board games and nEbO merchandise. There is also a multi purpose room for movie, birthday party celebrations, small seminar/meeting available for booking (approx 15 to 30pax & is strictly for members only).

nEbO Hub @ E!hub
nEbO Hub @ E!hub is a one-stop integrated youth entertainment outlet which includes a café, Zone X, Funky Balls, X-Scoop and Cathay Cineplex. With a seating capacity of 120, the café has 6 Plasma TVs that play music videos and movie trailers. A multi-purpose room with a movie projector for private events or parties is also available. YOUths may also rent board games at discounted rates and choose to use any of the 5 internet kiosks at nEbO café. There are also 5 trading kiosks (WOW Display) which allow YOUth entrepreneurs to showcase and sell their items at the café, and a Nail Spa. There is also a cosy games area, equipped with 3 Nintendo Wii stations exclusively for nEbO members.

Part 5. Theme Parks (ETP & WWW)

Q1. What is the discount for an admission ticket? [Top]

Members are entitled to purchase Escape Theme Park or Wild Wild Wet admission ticket/member at a discounted rate of $7.50 (UP $17.70 and $15.50 respectively).

Terms & Conditions

Accompanying guests, if any, will be subject to normal admission scheme.
The discounted rate is not applicable to any other promotional schemes or special discount offered by the Parks.
Admission to the Parks will be denied if there is a private or corporate event at the Parks.
Retail outlets in ETP & WWW:
nEbO members are entitled to enjoy 10% discount on normal retail items (including Fun Photo Souvenirs).
The discount scheme is not applicable to any other promotional schemes at the retail shops.

Please visit www.wildwildwet.com and www.escapethemepark.com for updated information.

Part 6. Costa Sands Resort

Q1. What is the rate for booking of Chalets? [Top]

Enjoy NTUC member’s rate for booking of chalets (up to 30% discount).

Terms & Conditions apply for promotions. Visit www.costasands.com.sg for more details.

If you are below 18 years old, please read through and complete this consent form.

Part 7. Zone X

Q1. What are the benefits for Zone X? [Top]

A free nEbO TaPZ MIP card plus top up $10 onto your nEbO TaPZ card and get additional $2 play value

Collection/Replacement of nEbO TaPZ MIP card can be made at the following Zone X outlets (terms apply):

1. E!hub
2. AMK Hub
3. Jurong Point Shopping Centre
4. Lot 1 Shoppers’ Mall

Replacement fee of lost nEbo TaPZ MIP card is $10.

Please visit www.zonex.com.sg for updated information.

Part 8. Orchid Bowl

Q1. What is the rate per game? [Top]

$2.50 (off-peak) / $3.00 (peak)* per game (U.P. up to $4.50 during peak)

* Off-peak: 10am to 6pm weekdays/Peak: 6pm to closing on weekdays, full-day on weekends, PH Eve & PH

Terms & Conditions

• Not applicable during leagues, corporate events, tournaments, bowling academy lessons, cosmic bowling or in conjunction with other promotions.

• Special rates will be extended to cardholders only and is non-transferable.

Part 9. For assistance

Q1. On nEbO please call [Top]
nEbOmation
Telephone no.: 6582 3585 / 6582 3984
Location: E!hub – Downtown East, 01 Pasir Ris Close #04-102

Mon to Thu: 2pm – 9pm
Fri, Sat & Eve PH: 11am – 10pm
Sun & PH: 11am – 9pm

Gazetted School Holidays
Sun to Thu: 12 noon – 9pm
Fri, Sat, Eve PH & PH: 11am – 10pm

Online feedback: www.nebo.sg/Site/Contactus.aspx